Last Updated: [31 August, 2024]
MutualCall (“we” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the steps we take to keep it secure. By using our services, you agree to this Privacy Policy.
Information We Collect
We collect information in various ways when you interact with our services. This information helps us provide, improve, and personalize our services.
Personal Information: We collect personal information that you provide to us when you register, contact us, or use our services. This may include:
- Name: We collect your name to personalize your account, identify you, and facilitate communication.
- Address: Your address helps us verify your identity, manage your account, and ensure compliance with legal requirements.
- Phone Number: We use your phone number to contact you regarding your account, transactions, and services you have requested.
- Email Address: Your email address allows us to send you important information, updates, notifications, and respond to your inquiries.
Usage Information: We collect information about your interactions with our website and services to better understand user behavior and improve our offerings.
How We Use Your Information
We use the information collected for a variety of purposes related to our business operations and service provision.
To Manage Your Account: Your personal information is used to verify your identity, set up your account, manage your profile, and ensure that our services are provided securely and efficiently.
To Improve Our Services: Usage information is analyzed to identify trends and areas of improvement. By understanding how users interact with our platform, we can make informed decisions to enhance features, fix issues, and deliver a better user experience.
For Marketing and Communications: We may use your contact information to send you newsletters, promotional content, and other communications relevant to our services. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails.
Sharing of Information
We respect your privacy and will not share your personal information with third parties except in the limited circumstances described below.
With Service Providers and Partners: We work with third-party service providers, affiliates, and partners to help us operate our business and provide our services. These entities may have access to your information but are required to keep it confidential and use it only to perform the services we have engaged them for
For Legal Compliance: We may disclose your personal information when required by law, such as in response to a court order, subpoena, or other legal processes. We also may share information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the safety of any person.
With Advertisers and Marketers: Aggregated and anonymized data may be shared with advertisers, marketers, and other business partners. This data does not contain personally identifiable information and is used to help these parties understand the effectiveness of their campaigns and how users engage with their ads.
Security of Your Information
We take your security seriously and use a variety of measures to protect your data from unauthorized access, misuse, or disclosure.
Data Encryption: We use industry-standard encryption technologies to protect your personal data during transmission and storage. This helps ensure that your information is secure when being sent between your device and our servers.
Access Control: Access to your information is restricted to employees, contractors, and agents who need it to perform their job duties. All personnel with access to your data are bound by confidentiality obligations and may be subject to disciplinary action if they fail to meet these obligations.
Regular Security Audits: We conduct regular security audits and assessments to identify potential vulnerabilities in our systems and implement corrective measures as needed to maintain the highest level of security.
No Absolute Guarantee: While we strive to protect your information, please understand that no security system is completely foolproof. Therefore, we cannot guarantee the absolute security of your information, but we continuously work to improve our security practices.
Access and Control Over Your Information
You have rights regarding your personal information, including the ability to access, update, and delete your data.
Access Your Information: You can view the personal information we hold about you by logging into your account. This allows you to see what data we have collected and ensure it is accurate.
Update or Delete Your Information: You can update your information directly through your account settings. If you wish to delete your data, you can do so by contacting us [info@mutualcall.com], and we will process your request promptly, subject to any legal obligations we must comply with.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website, understand how you use our services, and deliver relevant advertising. Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please be aware that this may affect your ability to use certain features of our website.
Third-Party Sites and Services
Our website may contain links to third-party websites, products, or services that are not owned or controlled by MutualCall. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other reasons.
Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your personal information, please contact us using the information below:
- Email: info@mutualcall.com
- Phone: +1 (863) 277-4735
- Address: Omorpur, Baragangdia-7050, Daulatpur, Kushtia
